Refund policy
Return & Refund Policy
All Sales Are Final
All sales at Sparetek are final. The customer is responsible for confirming part numbers, specifications, dimensions, and compatibility before ordering. Special order, custom, non-stock, and customer-specific items are non-cancelable/non-returnable unless defective, or we shipped the wrong item. We do not accept returns or exchanges for change of mind, incorrect ordering, or items that are no longer needed, except in the situations described below.
All sales at Sparetek are final. The customer is responsible for confirming part numbers, specifications, dimensions, and compatibility before ordering. Special order, custom, non-stock, and customer-specific items are non-cancelable/non-returnable unless defective, or we shipped the wrong item. We do not accept returns or exchanges for change of mind, incorrect ordering, or items that are no longer needed, except in the situations described below.
Customer Account Agreements
This policy applies to all standard orders. Customers with an established account agreement may have separate return and refund terms.
This policy applies to all standard orders. Customers with an established account agreement may have separate return and refund terms.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If an item arrives damaged or defective, or you received the wrong item, contact us at sales@sparetek.com within 72 hours of delivery. Please include:
Please inspect your order as soon as you receive it. If an item arrives damaged or defective, or you received the wrong item, contact us at sales@sparetek.com within 72 hours of delivery. Please include:
- Your order number or proof of purchase
- A description of the issue
- Photos of the item, the packaging, and the shipping label (if damaged in transit)
We will review your request and, if approved, provide return instructions. Return shipping costs and a 20% restocking fee may apply to approved returns that fall outside the following circumstances: If the issue is due to a Sparetek error, a defective product, or shipping damage. Depending on the situation, we may offer a replacement, a repair, or a refund.
To qualify, the item must be in the same condition you received it and in its original packaging where possible. Items that have been modified, misused, or damaged by improper handling or installation are not eligible. Defects discovered during correct installation will be evaluated case by case.
Requests made more than 72 hours after delivery cannot be accepted.
Unauthorized Returns
All returns must be approved before shipping. Items sent back without an approved return request will not be accepted. Approved returns must be sent to:
All returns must be approved before shipping. Items sent back without an approved return request will not be accepted. Approved returns must be sent to:
Sparetek – Returns
4512 Macro
San Antonio, TX 78218
4512 Macro
San Antonio, TX 78218
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. For orders placed on account terms, approved refunds are issued as a credit to your account. Your bank or card issuer may need additional time to post the refund.
After we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. For orders placed on account terms, approved refunds are issued as a credit to your account. Your bank or card issuer may need additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sales@sparetek.com.